Why can't I verify my identity?

There can be various reasons that your identity cannot be verified:

  1. Experian cannot match your personal information (name, social security number, current address) to any records because either the information provided is wrong, or there is no file match.
  2. The answers to authentication questions are incorrect.
  3. Your account is frozen with Experian.

If you are receiving a message that we were unable to verify your identity and you believe that it is an error, please try the following troubleshooting steps:

  1. Enter your full legal name, not a nickname or abbreviated version of your name (example: enter Jennifer vs. Jenn).
  2. Double check your address and zip code.  If you haven't been living at your new address for long, try using a previous address.
  3. Although social security number is not required, try entering your social security number as an added method of verification.
  4. If you're entering all the information correctly, but still cannot ID verify, contact Experian.